Meet Rudy Nolasco, Service Project Supervisor
When one door closes, another one opens. Rodolfo (Rudy) Nolasco’s employment at D. C. Taylor Co. proves that old adage is true. In 1996, after Bryant Universal Commercial Roofing, Inc., one of the nation’s largest commercial roofing contractors, completed a joint venture project with D. C. Taylor Co., it closed its doors and filed bankruptcy. Bryant Universal never passed along D. C. Taylor Co.’s share of the customer’s payment. D. C. Taylor Co.’s shareholders, along with another debtor, acquired the company’s assets as payment for outstanding debts. The new company was renamed NRC (New Roofing Company) Universal, Inc.
Bryant Universal’s crane truck and equipment were now NRC Universal’s property and along with it, the new company absorbed 20-30 of Bryant’s Phoenix-based employees, including Rudy. Nine months later, NRC Universal became the southwest office of Cedar Rapids, Iowa-based D. C. Taylor Co., when the other owner was bought out. “There had been hearsay that business wasn’t good. D. C. Taylor Co. came in and moved us to a new location on Shangri-La and 23rd. They took a lot of employees so we knew it would be better and there would be work. There were positive changes,” recollects Rudy.
Having weathered the job insecurities that came with employment at a struggling company, Rudy developed a strong appreciation for his new employer. He was eager to please and quick to take on new challenges that increased his skills and roofing knowledge. “Some of the jobs, like waterproofing, it’s not real hard work, but when you’ve never run a crew, you’re skeptical [about your ability],” says Rudy. Under the mentorship of an encouraging supervisor, Rudy thrived. He started on the tear-off crew and took on many roles in the early days: “I was foreman, crane operator, truck driver, and wherever they were a guy short, they sent me,” he recalls.
Rudy’s can-do spirit remains unchanged after all these years as a D. C. Taylor Co. employee. “His willingness to learn and try makes him good at his job,” says James Rosetti, Service Project Manager, D. C. Taylor Co., Phoenix. “If I ask him to do something, take on a project or go do a survey on a complicated roof, he’s willing and will get it taken care of.” After fulfilling many of the company’s roles, it’s his current position as Service Project Supervisor that he likes the best.
“I like what I do. Knowing there is work to do, you wake up in a good mood,” explains Rudy. “Especially in the summer time, if we’ve got a 2- or 3-day job up north, it’s a nice little drive. We have good equipment and a good truck. All of those things that we sometimes take for granted, they make a big difference.”
Rudy’s enjoyment on the job is evident to both his coworkers and customers. “He’s very easy to communicate with. He’s open if customers have a comment or concern. And he’s also very good at explaining what he’s doing and why he’s doing it,” adds Rosetti. Fellow D. C. Taylor Co. Phoenix Service Project Supervisor Al Mulembo (also a former Bryant Universal employee) agrees: “He’s good at customer service. He’s a straight shooter and gives them the information they need.”
D. C. Taylor Co. is grateful that Bryant Universal’s misfortune was its gain; Rudy has long been, and will continue to be, one of the Phoenix office’s many outstanding employees.
Throughout 2016, D. C. Taylor Co. will be honoring its employees by sharing a blog profile of their experiences working for the company each month. We think our people are our most valuable asset. After you meet them, we think you’ll understand why.