1. Understand your needs.
– Inside out approach. Before we take one step onto your
roof, we take the time to find out what is important on the inside of your
facility (employees, equipment, processes and sensitive materials).
– In-depth questions. We investigate your roofing needs,
safety requirements, budgets and multi-year plans to understand the scope of
your project.
– Our people “get it.” D. C. Taylor Co.
employees are experienced working on roofs like yours. We understand roofing,
and the issues you may be facing.
– Share the knowledge. Sponsoring educational RoofTop
Seminars™ shows our commitment to helping you make informed buying
decisions.
– Learn from experience. Finding out what you like and
dislike about working with contractors lets us customize our services to meet
your specific needs.
– Go to the source. The best information about a roof
often comes from those it impacts most. We learn from the people who work under
your roof and produce the profits for your organization.
2. Plan for success.
– Careful analysis. Our proposals
and work orders represent a careful analysis of the scope of work.
– Details matter. Confirming details up front minimizes
the impact on you and your facility operations. We work closely with you to
determine schedules, staging areas, power sources, access, and temporary
facilities.
– Job hazard analysis. Determining specific safety steps
and procedures to promote a safe working
environment is a priority.
– Clear communications. We find out how you'd like to
communicate and how we can share information about your job.
– Preconstruction meeting. Making sure everyone knows
what to expect before work begins streamlines the entire work process.
See a sample (88K PDF) of a meeting report.
3. Build it right.
– Roofing systems. We install a wide variety of
roofing systems and work with reliable manufacturers.
– Supervision. Gain confidence by working with competent
project managers and crew leaders who are masters of their trade.
– Pride of workmanship. Our crews take pride in their
work, and it shows in every job they complete.
– Manufacturer recognition. D. C. Taylor Co. regularly
receives the highest workmanship ratings from roofing system manufacturer
inspections.
– Build it safely. All crew members must follow D. C.
Taylor Co.'s zero tolerance safety
policies.
4. Leave no trace.
– Minimize disruptions. Every effort is made to keep the
roofing process invisible to your employees and customers.
– Watertight at night. At the end of each workday, our
crews seal the roof to prevent water entry.
– Clean job site. Keeping the working environment neat
and clean promotes safety and professional installation.
– See no evil, hear no evil, smell no evil. We minimize
noise, dust, vibration and odors associated with roof installation.
– Project closeout. Before we leave the job, we make sure
you are completely satisfied.
5. Make it last.
– Working relationship. Building roofs and relationships
that last are equally important at D. C. Taylor Co.
– Warranty assistance. We help you understand the terms
and conditions of your warranty, keep detailed warranty records and assist you
with notices to help you stay in compliance.
– Preventive maintenance. Following the manufacturer's
recommendations for performing preventive maintenance is an important part of
the terms and conditions of the warranty.
– Protect what's under the roof. When you consider the
damages a roof leak can cause, it costs a lot
less to implement a proactive maintenance program than to fix and repair.
– Extend roof life. Our OmegaSTARRSM
roof retention services simplify roof maintenance and extend the life of your
roof.
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